POSITION FILLED Senior Portfolio Manager, London

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Senior Portfolio Manager, London, *£52-55k + Bonus + Car Allowance

Soft Services – Facilities Management

*Salary negotiable dependent upon experience

 

We provide high quality, professional facilities management and building support soft services in London and the South East to some of the most prestigious clients in well known buildings in the City and West End. We are now looking to appoint a further Senior Portfolio Manager.  We have an outstanding reputation for customer service, innovation, quality and operational efficiency.  We maintain the highest standards, we enjoy low staff turnover and high employee satisfaction; we have grown organically, consistently winning new business alongside our retained clients.

Reporting to a Director, this is a highly client facing position, with direct reports including operations managers and subject matter experts, working on accounts of varying sizes - all based in London.  This is a role that offers exceptional longer term opportunities in regards to further career development.

The role:

  • Responsibility for ensuring organisational effectiveness by providing leadership to our operational functions; contributing the development and implementation of organisational strategies, policies and practices
  • To ensure strategic and business objectives as well as the values and behaviours of our business are embedded into practice
  • Deliver commercial and operational leadership through strategic management, growth of portfolio and development of staff
  • Take ownership and ensure we deliver our services compliant to standards (legal, ethical and best practice) for Health & Safety processes including RAMS, Audit, COSHH, PPE etc
  • Responsible and accountable for Customer Relationship Management and represent on all customer and service delivery matters
  • Project Management and mobilisation of contracts
  • P&L responsibility for contracts, setting and adherence to budgets
  • Responsible for Quality Standards and Quality of Services delivered on all Operational Contracts
  • Direct reports include Portfolio, Account and Support Service Managers
  • Demonstrate effective decision making with consistency whilst reconciling the competing needs for resources effectively and efficiently
  • Ensure KPIs are managed and achieved, and service standards are met
  • Provision of regular reports on SLAs and KPIs, and attendance at planned and ad hoc meetings with client representatives to ensure service delivery satisfaction
  • Development of line managers along with accountability for the training and development of operational staff in conjunction with HR and training colleagues
  • Continuous Improvement through the identification of commercial and/or service delivery innovations

The candidate:

  • Confident challenging policies where improvement opportunities exist
  • 5 years in a similar client facing management role in the soft services / facilities management industry
  • Confident decision maker, team player, commercially astute
  • Communication skills are vital as are personal presentation whilst working closely with clients
  • Ability to act as both mentor and critic of operational activities under your portfolio
  • IOSH qualification (or similar)

The applications process:

Applications in writing to our exclusive and retained HR & Recruitment Manager Lorna@danepartnership.co.uk